Horrid customer service

Horrid customer service. 16 Aug 19 I called the contact center, explained my problem was given a case number and was promised to receive a call back which did not happen. Ref for this call is ***1-c1 and a second ref ***1-c2. 29 August 19 called again as I waited and waited for this call from dstv but as always dstv disappointment has not surprised me. On the 29 Aug 19 I received ref num ***1-I 238 to date still no feedback from dstv. Today I called again after being put on hold for 30.06 mins I was left completely disgusted as i was left hanging with no feedback. According to dstv my account is not paid! Because dstv billed incorrectly. However this should be corrected in consultation with your customer as my account was debited and according to me my account is paid. Now my extra view has been disconnected because of non payment this is what I see on my tv screen dstv system shows service active. Do you guy really want me to pay this month's extra view! After dstv disconnected because of there own error. I am beyond livid I dare dstv to deduct monies from my account for extra view this month. Bladdy *****s.