Horrible treatment from dstv

I've made a payment to reconnect my decorder on the 2nd of May using capitec app. Today is the 9th of May my decorder is not playing and my account is not updated . I was told to pay 532 to reconnect and it increasing everyday. Today it's 638 but im still not connected and the payment that I made it's not reflecting on my account. Everytime I call they will allocate the payment to my account but no changes and each and every call takes more than 30 minutes. One simple problem takes more than a week and on top of that they are phoning me about their promitions