Horrible service/wrong debit order for 2 months in advance/no communication

I've been trying to contact Dstv via email the past 4 days because it looked like the debut order did not go through then I needed to pay a fee for that also which I feel is unfair towards me.

The fee did not go through because the debit amount was incorrect.

When I sent a email questioning this I received the most bull **** answer:"Kindly be advised the payment for 31-03-2024 and 05-05-2024 was not successful. the total of R 2088.84 it includes subscription of April and May 2024."

Ok so now in which universe should I pay for April and May? I'm due March. Now I'm told that I have to pay April even though we were 5 days in April and May needs to be paid even though May have not been started.. Multiple times I've asked this to be explained to me because I clearly do not understand this logic. Because according to me this is not how life works and its not the first time. I've received that one email and that's it. I tried making a payment the payment got accepted then declined because it was not amount due, now the money is taken off my account. The amount should still be returned but yet i still have to make another payment. Do you guys think we just have money laying arounf like that when mistakes on your end is not corrected? I asked several times please update my account, give me a correct amount due so I can manually make the payment and nothing.

Now what's really annoying me that this morning my account have been puased. What the hell is reason you have a CS departmen? Why is it that I have this expensive package if there is so many issues?

Whenever there is a issue all you do is give apologies for the inconvenience and that is it that. No compensations no nothing.

Same thing everytime.

First you guys billed me for two decoders when I clearly stated it should not be but the person on line was still on training then few months ago you charged me double and again it was a mistake on your end so it was just we are sorry.

Now this. I get this is part of life but now you are inconveniencing me when I've been asking what's the amount and time correct the *** for DsTV premium for one month on this app. How is this normal?

Untill now no communication.

Your communication is horrible really its so sad that you guys think this is normal.

This service is the worst.

Please also do not say you will call me I wish not to speak with you, one day when you decide to pick up my emails and this review I will answer emails but not your call. It's no point listening to the same **** via call everytime.