HORRIBLE SERVICE!! YOUR ERROR IFX IT!!

I PAID AN AMOUNT OF R400 FOR THE FAMILY PACKAGE WHICH IS SUPPOSED TO BE R279 BUT I PAID THE DIFFERENCE ANYWAY SO THAT THEY COULD REINSTATE MY PACKAGE, ON THE 30TH OF NOVEMBER WHICH IS MY PAYMENT DATE I WHATSAPPED DSTV TO DOWNGRADE ME FROM COMPACT TO FAMILY PACKAGE BUT THERE WAS TECHNICAL ISSUES ALL DAY, EVENTUALLY DURING THE EVENING AROUNF 21H59 I MANAGED TO DO IT AGAIN THIS TIME I RECEIVED CONFIRMATION THAT MY REQUEST WAS ACTIONED AND THAT I WAS DOWNGRADED. I NOTICED THAT MY CHANNELS WERE LESS AND LESS AND CALLED IN AND WAS TOLD IT WOULD BE RESOLVED, I AM NOW LEFT WITH TWO CHANNELS AND SPENT SO MUCH MONEY ON AIRTIME NOBODY SEEMS TO KNOW WHAT THEY ARE DOING AND KEEP PLACING ME ON HOLD. THE LAST LADY I SPOKE TO TOLD ME SHE ESCALATED THE ISSUE TO HER SUPERVISOR WHO WILL CALL ME BACK AS THEIR WAS A TECHNICAL GLITCH AND MY PACKAGE WAS NEVER DOWNGRADED! SHE HAD THE NERVE TO TELL ME THAT SHE COULDNT TRANSFER THE CALL TO HER SUPERVISOR AS THEY ARE NOT ALLOWED TO SHARE HEADSETS??!!!!IM SO ANNOYED I PAID MONEY AND FOR YOUR ERROR I AM PAYING THE PRICE!!!SORT THIS OUT IMMEDIATELY I DID MY PART NOW DO YOURS!!!!!!!!!! IT'S NO WONDER WHY PEOPLE ARE RAPIDLY MOVING AWAY FROM DSTV AND MOVING TO NETFLIX AND WIFI PACKAGES!!!