Horrible service with no proper explanation

I have been on compact for as long as I remember and I am on debit order. December I had an issue with my services being upgraded and downgraded I have been to Multichoice several times and have called timeously to try and get the issue resolved with no luck... Right now I'm told I need to pay close to a thousand for compact or I need to send an email to *** to have the issue resolved with the reference number they were supposed to send to me I'm still waiting...horrible customer service both on the phone and at the branch I am not paying this much while I'm on compact and on price lock and we speak the app says I need to pay R1517. 44 for compact are you guys for real? I refuse to be taken for a ride