HORRIBLE SERVICE WITH DTSV PRICE LOCK

I cannot over express my disappointment enough with the service I have received from DSTV price lock, it is disgusting! I signed up for price lock about 3 months back, I gave authority for them to debit my account monthly for R919 I think. gave the correct banking details and all and I was assured that a debit order had been put in place. I do not check my statements on a monthly basis or regularly so I was under the impression that the debit order is being run monthly. I found out last week that DSTV multichoice had not been running a debit order for 3 months even though they kept my services running, it is evident that they made a mistake or someone failed to do their job there. I then agreed even though I felt they were punishing me for their mistakes, I agreed to have an immediate debit order of R2963.33 because I had no choice as they had suspended my services to punish me for their mistake. this solution was accepted and the debit order ran on the 31st of Jan 2018. but on Friday, they still blocked my account then reopened when I called, today my account is locked again.

why am I experiencing such bad service? why am I being punished for your mistake? why why why???

I sent portia tshabalala a screenshot of the debit order. but this is beside the point. why should a client take the fall when admits that they failed to put the debit order in place and only realised late that is is not in place so I must suffer. I must go over budget. I must be punished.

IT HAS BEEN PAINFUL TRYING TO GET THIS MATTER RESOLVED. PAINFUL!!!!