Horrible service with DSTV Multichoice South Africa

I got a delivery on Friday for a DSTV Router I had app**** for. I noticed that the router kept saying " connected without internet ". I then contacted them on Saturday morning bia their live chat. The agent a spoke to advised that there was no data loaded so he would escalate the matter and the data would be loaded in 24hours. 24 hours came on Sunday, same story, I again went onto their live chat, and was advised the same story and that it would sorted out I. 24hours. 24hours came and gone and I again went onto their chat and the same escalation story was repeated to me. I then decided to use my own airtime to call them, after a century my call was answered and guess what the resolution was.....it would be escalated and I would have data by 6pm today. I still have no data. My work is falling behind as I cannot work without a working router. I have had to buy data on a daily basis from my pocket just so I can work.

How do they deliver a router without properly checking that everything is ok. I am so disgusted with their service that I asked the last agent that they should please come collect their router because I certainly did not order it so I could decorate with it,

Id rather go to another service provider. Be aware before rushing to DSTV for internet router!!a