Horrible Service!!! Unprofessionalism

I've always paid my subscription on the 25th before month end... like last week I made a payment for the month of August today they telling me my services are disconnected and they see that my payment date is the 2nd. I get paid on the 25th why would I pay on the 2nd ??? Also how can I pay on the 25th then 6 days later my services are disconnected?? How ?? Make it make sense to me please. The unprofessionalism from their call center agents is appalling to say the least... i need their QA department to listen to the calls I made to their offices and tell me when did i change my payment date.