Horrible service; Streaming package

I've purchased the premium streaming package. Payment went off my account immediately. However I was not able to stream. Consultant instructed me to give it time. Phoned again the next day; I was told there in nothing they can do I need to fix it myself. Phoned for a third time consultant said according to her everything is working but she would give me a call back to see if it's working on my side. No call back recieved, problem still not fixed. R699 later and I can't watch the rugby today!!!!!!!!!