Horrible service provider

I'm using m younger brothers account customer No:***1 T Diraditlile ,were I have compact package My package was auto upgraded by their system from Compact to Premium on the 7th of Jan according to them, and they disconnected my services on the 28th of January, they are the worst service provider , they have a good reputation of giving ****ty!!!! Service, when you least expect it , after trying so hard to explain myself to an agent by the name of siphokazi Maka on the 28/01/2024 time 16:28 she put me on hold intentionally without telling me , that's call avoidance