Horrible service provider

Utterly disapointing service. Called in 5 times this evening and still no resolution to your mess up.

Reconnected Dstv on 19 July 2019, called in few days later and asked to consultant to move my billing date from 1st of each month to the 20th of each month. She confirmed it was done and that my next payment will be due on 20 August 2019,payment will include my monthly subscription amount and an additional amount,i said it fine. She said it will take 24 hours to take effect. Day or two later i checked my balance on the whatsapp self service and it reflected the total oustanding as per the consultant,i was happy and left it as that knowing that she assisted me. Today my Dtsv got cut! despite the change i requested! called your call centre time and time again this evening to advise that this is what i requested to be changed and the consultant confirmed payment is due on 20 August only, no surprise to me they werw so unhelpful right to the supervisor. As my service provider you failed to assist me despite your agent being wrong,due to what she said we are stuck with out Dstv, i wasted so much airtime calling over and over again its just frustrating,everyone says my hands are tied,theres nothing i can do,its the system!!,yet i arranged for the 20th and i was told its fine,by your staff member!!!horrible service,i have a 5 year old daughter who is stuck without tv because of your disgusting service. As per the discussion with your agent just after the 20th July i was good for payment on the 20th August as we discussed. I managed a call centre and this is not how you treat clients who pay your salary.