Horrible service, no resolution to my issue

I'm fedup with DSTV and their false promises.

Months back I had won their wheel of happines prize of free premium viewing, that moved me from compact plus to premium. At the end of it I called to notify them that o couldn't make payment on my account.

Begining of August I called to escalate my case as now it was showing that I'm owing amounts of up to R2000, my services were disconnected and I was told to pay my normal compact plus fee. I paid and my services were restored but my account not rectified. Now I've been calling because they have disabled my PVR functionality which I've paid for and telling me that there's nothing they can do I need to wait for my escalation to be resolved. What annoys me most is that this has been escalated sine 8th of August and today is the 29th. There's has been absolutely no feedback regarding this and I always have to call to follow up only to get no answers. I'm very upset, highly angry and feel that they are bullsh***ing me. I'm wasting my time, my airtime and energy all the time trying to get this resolved.

Can someone who is actually willing to work from DSTV please assist me in this. Willing to take it as further as going to the ombudsman because someone somewhere is not willing to do their work and I'm suffering beacuse of this.