horrible service, Mr Mafalutsha Mokoena

on the 27/08/2018 at about 15:43 i called their "customer care line" to reactivate my dstv account with multichoice and my call was answered by a Mr Mafalutsha Mokoena. This guy is a terrible person to be dealing with customers, he has no customer service s****s whatsoever and should be doing back office work were he will not interact with customers at all. My Dstv account has been in arrears for some time, and on the 18th of August i paid in money into my dstv account and arranged to have the account settled in September. after the arrangement was concluded with the lady i spoke to on the 18th she informed me that my services might still be disconnected as the account remained in arrears, she informed me that should that happen, I would have to call the customer line and request for my services to be reconnected.

I requested Mr Mokoena to assist me with reconnecting my services, he informed me that he cannot assist me and that the other consultants advised me incorrectly. he blatantly refused to assist me, he was very arrogant and very rude. I even requested him to put me through to hes supervisor and he told me hes supervisor was not on the floor and that he would be gone for a long time.

I request that someone listens to the telephone recording between myself and Mr Mokoena. I would like for Mr Mokoena to formaly apologize for the horrible and disgusting service he rendered to me.