Horrible service from OYISA NTONI - Dstv Multichoice Rude consultant.

I am so upset and disappointed by the service I have received from one of your Consultants named OYISA NTONI. She was rude, and unapologetic. Did not have any interest nor intention to assist me. She even wanted to put me on hold to "check" my query but she didn't have any of my details. When I mentioned that, she then took my ID and muted me on system and became quiet for over 3 mind. No security checks done non whatsoever. She then said to me my query has been Escalated. I asked for HER full name and surname, she refused without any reason and said she is unable to. I requested to speak to someone senior, she then put me on mute indefinitely until I hung up.

I got her full name and surname from DSTVs rate service sms function. I am thankful I got her details there.

Dstv, please assist me urgently with my price lock query. When I called on Monday 28th, I unfortunately went OYISA NTONI and requested that they call me so I can sign the contract by 31 December 2020 as the terms and conditions stipulate. I want the 12 month Compact contract for Capitec clients. Please assist ASAP. She is the same consultant I went through to today and she gave me bad service yet again.