Horrible service from MultiChoice

I called dstv today 3 times trying to do a change of ownership form previous owner into my name.

I spoke to 3 agents all with a different story

1st one seems to be helping but she just hung up on me (Anelisa Nqabeni) I say hung up cause in customer service terminology if a customer has described their query to you and the phone cuts you liable to calling them back with resolution and that didn't happen. Call durations 17 minutes

I then spoke to Fikile Ngcobo who told me it takes 5 to 7 days for the change of ownership to take place.

I then called again and spoke to Liam Dasiven who told me it takes 2 weeks for the change of ownership to be done i then requested to speak to the team leader Shinai Isaac's who was "busy" but never bothered to ask for my details so she can call me back and hear my query.

I have searched all the dstv information trying to get the turn around time for change of ownership and its not written anywhere.

Also on the 24th of jan i sent through documents for a change of ownership and it was done same day.

Therefore I would like to get a clear description as to why so much discrepancy and why are consultants not properly trained about their products.

However the ownership is still not done through it all.

Regards