Horrible service from Multichoice

Item: DStv (MultiChoice)
Rating: 1
Author: Kabelo S

Called in yesterday to have my Showmax fixed. First agent messed up everything, I could no longer stream later in the evening. Second agent hung up the phone while I was holding for assistance. Showmax is an active add-on on my account and I'm paying for it, I'm still unable to use the service.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

30 Apr 2024, 08:35

Hi Kabelo,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply30 Apr 2024, 08:35

Official

Hi Kabelo,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Kabelo S's updateReviewer Update

30 Apr 2024, 16:13

In 2 days I've spoken to 4 different agents, none of which are able to fix my Showmax Issue. Last agent is telling me that I'd have to pay a cancellation fee to fix my showmax because I'm on a contract. Since I'm on a contract, shouldn't my services remain intact for the duration of that contact? I'm paying for this as an add-on and its now not working since 25/04...All I need, get it fixed, does not sound like rocket science

Kabelo S's update30 Apr 2024, 16:13

Reviewer Update