Horrible service from Multichoice

I paid my account on 01/07/2024 and the money reflected that it went through to Multichoice on 02/072024. Today they cut me off. I called and tried their WhatsApp line and that did not help. I ultimately spoke to a human being who asked me to send proof of payment. I did that and no action from them. I then called again to check and this 3rd person that I spoke to acknowledged receipt of payment and asked me to hold whilst she is reconnecting me. I held and after 35 minutes, she cut me off. I expected her to call back. She did not. I called again and spoke to another lady. She asked for my details again and after holding for around 20 minutes, she reconnected me. I asked whether she was able to see the names of her colleagues that I interacted with, and she said no. I am not sure if she is trying to protect them or not. I spent more than 100 minutes on my mobile phone thing to resolve this matter. It is not the first time this happens. The other time they charged me a reconnection fee for something that is not my fault at all. This is bad service. The reference numbers in question are *** and *** in case they need to follow up and at least respond to me.