Horrible service from Multi choice

I received a sub-standard service trying to reconnect my husbands decorder since yesterday morning . I had never felt so helpless in my entire life and the consultants assisting me were so impatient not understanding where i am coming from. I feel pity for our older people who do not understand nothing about technology however paying for their grand children . It is not for the first time i am being treated like this . I wish i had a choice would moved this account but i stuck with it . Still not assisted .