Horrible service from Lungile Dhlamini on Live Chat

Still no assistance on this matter.
I only received a dismissive automated response.
Horrible service from Lungile Dhlamini on Live ChatLungile Dhlamini assisted me on the 'Live Chat' this morning, but unfortunately I received an agent that was extremely *********** in dealing with a simple matter.
Firstly, I contacted Dstv yesterday (01 August) to request a downgrade to Dstv Access until the next school holidays. I woke up this morning (2 August) to realise that it was NOT done.
Now it seems like it's my problem. Dstv dropped the ball and now I have to pay for a package that I don't want because Dstv failed to action my request.

I asked Lungile this morning to check who assisted me and details of the chat so I can escalate the matter, she couldn't provide anything.

I asked Lungile for details of a supervisor, she could not help with this.

I asked her to escalate the issue on my behalf, she could not do that either.

She told me to call the call centre.

Besides Lungile's completely atrocious service, I want to know what relief Dstv has for customers who have really been messed around by the agent. I requested a downgrade, and it wasn't done.

I want to be downgraded immediately. And I am NOT paying for my current package when I asked for a downgrade.

Please contact me via email

Please use my email address.
Or reply to this email.
I did not receive an email reply from you.
If you did reply via email, please tell me the time you rep**** and the email address.

Duduzile Mthembu, thank you so much for helping with resolving this issue. Your service was prompt and professional.
I wish I could rate you personally, and give 5/5.
I appreciate your help.