HORRIBLE SERVICE FROM DSTV-MULTICHOICE

I am struggling with DSTV since the start of April regarding Box Office renals. We kept on receiving messages every week indicating that we've rented a movie. (And it was only one specific movie every week). I've reported it, and after a huge struggle got assistance. One week later the exact same problem accured. I reported it again and called for assistance, wherby I was informed I will get feedback after within 24hrs. After two day, I've made a follow up, again I was promised to get feedback. (And keep in mind, every movie rental WHICH WE DID NOT RENT, WAS DEDUCTED FROM ME). It is almost three weeks now, and still no feedback from DSTV. HORRIBLE SERVICE.