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Mmatshepo M
1 reviews | Active since May 2020
08 Mar 2024, 18:13
Horrible service from Dstv
Every month Dstv switches off after I have payed, I call them to reconnect and they request proof of payment for reconnect. After I send them proof of payment they say the matter needs escalation. When I say I can’t wait for escalation they say they’ll reconnect after 24 hour, imagine waiting 24hours to watch tv you paid for.
I sent emails and all I get is they’ll get back to me after 24hours, I stay on the phone for more than an hour.
Their WiFi route work and stop whenever and the call center said they’ll escalate the matter a week ago. I have to take another data contract because this is ridiculous and I can’t cancel the contract.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Mar 2024, 18:40Hi Mmatshepo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Mar 2024, 18:40
Official
Hi Mmatshepo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MM
Mmatshepo M's updateReviewer Update
08 Mar 2024, 21:13Let me guess it’s after 24hour right. We paid this service but we can’t use it. My premium is supposed to be R500 which I paid and sent pop and the call center lady n Athule Makuwa whom I spoke to from 4:57pm until 5:30pm said I must R700, we agree I can’t pay that it’s not agreement then I call back 6:00pm I get agent called Alice who refused to tell her same she said I owe R1000, how do you move from R700 to R1000 in 30 minutes. Are you ****ming me
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Mmatshepo M's update08 Mar 2024, 21:13
Reviewer Update
Let me guess it’s after 24hour right. We paid this service but we can’t use it. My premium is supposed to be R500 which I paid and sent pop and the call center lady n Athule Makuwa whom I spoke to from 4:57pm until 5:30pm said I must R700, we agree I can’t pay that it’s not agreement then I call back 6:00pm I get agent called Alice who refused to tell her same she said I owe R1000, how do you move from R700 to R1000 in 30 minutes. Are you ****ming me