Horrible service from DSTV

My name is Claudene Jacobs ***please call me .DSTV account no ***7 We have been struggling since Sunday with the DSTV freezing and not playing all the channels we have been calling since Sunday to get assistance they keep saying we need to unplug this and that and till today Wednesday 11 November my DSTV is still not working only playing cartoons nothing else is playing the screen is black when we change to another channel I called again tonight 11 November to ask for assistance the consultant Sumaya refused to give me her surname as she said she logged a call with the technical team. I requested to speak to the team leader and she said there is no team leader on duty then i asked the team leaders name that was suppose to be on duty tonight then she didn't want to give me the name she asked to place me on hold to go and look for the team leader i held on the line for over 30 minutes until i decided to drop the call. Please i need this sorted out as currently we paying for a service that we not enjoying at all. I also want to address the issue of no leadership on duty for all shifts and your consultants refusing to provide details of leadership. I would appreciate it if someone can call me to sort out the issue with my DSTV and also to address the issue of your staff member as well as the issue of why there is no leadership on duty with staff to assist irate customer.