Horrible service from Dstv AGAIN

This will be the second time i write about Dstv regarding the same issue.

Whoever is sending emails from ***, really needs to learn how to read and listen and do a proper investigation. The call center agent was also clueless and busy telling me things that don't make sense, the more you call Dstv you understand how clueless they sound and its like they are using different system to communicate with customers, which confuses their call center agents. There is no point explaining and sending an email as proof, you will end up getting an email from a confused dstv worker/system and also speak to a clueless call center agent, who keeps saying the same thing.

In January i called Dstv twise to cancel my membership which was not done, because during march i decided to reconnect Dstv. While busy trying to reconnect i noticed that it says I'm owing, which didn't make sense because i did my part as a customer to cancel but Dstv didn't do their part to cancel it. I called Dstv and spoke to them and the final verdict is that the call center agent will escalate the matter.

I paid the amount Dstv said i must pay on the 28th March 2020, but then i sent them an email requesting that they refund me the R180 amount that i wasn't supposed to be charged for and below is the respond they sent me via email

"Dear DStv customer,

Kindly note that DStv Premium is active for until 02-04-2020.

The charges totaling an amount of R182.68 as a result of your services not being disconnected as per your request have been credited to your account. The R50 Reconnection fee has also been reversed and credited to your account.

The current credit balance on your account is R232.68. This credit may be used towards your next payment that is due on your payment date.

Should you require further assistance or information, please feel free to contact us.

Kind regards"

After receiving the above email, i paid for April which was the normal premier ***.68. I explained the email from Dstv via email and spoke to a call center agent, but Dstv just sent me an email saying that i owe R182.68, which was refunded to by Dstv, so I'm not sure why I'm owing the amount that was refunded to me. I checked my account and it says i owe R1001, and i will not pay that amount. If my account is not fixed, please cancel Dstv, I'm not desperate to have Dstv. I paid the amounts that was requested and when i checked, no owing money was showing when i reconnected Dstv. All of a sudden when i have to pay now I'm owing R1001, which includes the money Dstv says i owe. I'm not going to pay for money I'm not owing and wasn't showing i was owing.