Horrible service from DSTV!!!

I upgraded my DSTV to premium on the 16th April, to which a consultant told me the pro rata will be debited on my normal debit order date.

Now DSTV has disconnected me and expecting me to pay a re-connection fee and they have already send my debit order to my bank for the 29th.

they now expect me to pay immediately to be re-connected and still my debit order will go through on the set date

Its no surprise to me that DSTV is losing millions of subscriptions

There service is horrible!!!!