Horrible service from DSTV

Greetings I hereby write this complaint on behalf of Mr. Jacob Nkabinde, the complain is as follows "During the month of September I received a call from Dstv informing me about their Dstv Router promotion that was running, I then got interested on the promotion and allowed them to assist me with all the proceedings of their contract immediately, On the 12th September 2024 my package was delivered and later I then called Dstv for assistance in activating the router, Unfortunately the router was not switching on, I have called them 18 days consecutively with no assistance, and to my surprise , at the end of the month they debited their premium but their router is not functioning , On the 02th of October they delivered the 2nd router that is also not working I received the second router again it was faulty ( not switching on and cant read/denies the password),third and fourth routers were delivered and none of them are functioning (two faulty and two that aren't activated, I have received a call from Siphamandla asking me if I got assisted , and that He's aware that I was calling their office everyday with the same complain, I told him that I didn't get any assistance, until now I'm still waiting for them to assist me, I'm so very very much angry and disappointed with their service, and I'm afraid that they will debit again for the service they didn't render, which is so pathetic and ***********'.

yours truly JKJ Nkabinde ***