Horrible service from dstv

16th March 2024 I called and spoke to an agent about my deactivated account since they are waiting for so-called finance department to wave the R180 and mind you the request to wave this was done on the 01/03/2024, requested to speak to T/L Keneilwe Masipeng took the call and after speaking to her my services were reinstated. I later received a call from Andile from Multichoice Hello Peter called @16:40 from +***..... And he reassured me that this will not happen again and that I receive a call on Monday with discount packages they have....which I didn't receive and I'm not surprised. Long story short, today 20/03/2024 I got home from work @18:30 services were disconnected at 09:00 in the morning called and an agent I the told him I don't want to speak to him I want to speak to T/L.... Sethu Dyantyi T/L took the call and I explained my frustration and she then reinstated my access and advice that she will send an email to this so-called finance department to approve R180 wave and R50 reconnection fee and that she will CC' me on the email. I'm disgusted by this horrible service and this so-called finance department that take almost a whole month to do their job and I'm expected to pay for what? Service that I'm not getting?No wonder people are opting out on dstv.... It's pathetic to say the least.