1 reviews | Active since Jun 2017
Horrible service from DSTV
I have contacted dstv via phone, messanger, emails countless times over the past month. I have been disconnected for over 12 times in month (Everytime reconneted I am charged a reconnection fee), and I paid my acoount as usual on the 30th of may 2018. After sending the proof of payment (by emails to cosunltants, messenger, even to ********** i am always told the money will be allocated to my account. One time of the many times, I was told i paid into the wrong account number. However, it is the same accout number i have been using for over a year, and is saved as a beneficiary on my banking app. I then sent them proof of payments for the past three months, to show them it is the same account number. everytime i communicate with them is more money for me, i am using my data, airtime, most importantly losing my time. Everytime I am told sorry for the inconvienence. I have asked many times to speak to someone in finance. I have 2 decoders under my account, and one is at my mother house, everyday I get a call asking me what happened to the tv. Whereas I pay R1040 every month without a hesitation. I evem payed for July just because of my mother and kids, they dont deserve this and it is winter holidays. I feel abused by dstv and disheartened by this treatment. Where can one report such treatment by a services provider? I really cannot take this anymore, it is too much to handle.
Dear Kgomotso Nchoe,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Kgomotso Nchoe,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
