Horrible service from DSTV

Horrible service from DStv

I recently app**** for the new DSTV pricelock the call centre called me on Monday and they said I dont qualify for the new pricelock deal. I gave been asking them from Monday to provide me a reason why I dont qualify and I have still not received a response back from them. I am a premium DSTV subscriber and I am currently paying 920 a month. When I asked the question why I dont qualify for a package 30 more a month I couldn't get an answer. I called the dstv call centre 4 times already and have still not received a response back. In 8 years I have never missed a debit order and I have a perfect credit score