1 reviews | Active since Sept 2015
Horrible service from DSTV
On Fri 7 Aug phone DSTV to connect my holiday house decoder. Get informed that billing system has changed and is now pre-paid. Go to local agent and pay R699 and decoder is switched on. 17th Aug I phone call center to switch off. Told that account is suspended. Can't be, its playing. Eventually gets switched off.<br> 20 Aug phone to have decoder switched on. Can't switch on, account suspended, no money in account. 6 more phone calls, 8 visits to agent my money still missing. Ref.no # ***i36. Eventually money appears back in account but nobody can switch it on. Pay another R100 into account. still no go. Drive to Cape Town (300km trip). Get switched on. 40hrs later acc suspended. No money in account. More phone calls, visits to agent, e-mails. Get ***. Account was being debited while service was off. Eventually get money back. Nobody can switch it on. Another 300km trip to Cape Town. Nobody can help. More e-mails. Get ***. Still nobody can switch it on. After 31 days,16 phone calls, 19 visits to agents, ****m travel, 8 e-mails, 3 ref numbers, many profound apologies still no connection. They are excellent at taking money for no service supp****. <br> <br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation the services can now be switched on and off on your holiday cards, please do get in contact with us when you need to switch them on.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation the services can now be switched on and off on your holiday cards, please do get in contact with us when you need to switch them on.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
