Horrible service from consultants/agents

If I could put a -star I would.

A while ago one for their consultants/agents called offering a contract subscription and I told her It will inconvenience me because I active those accounts as and when (I have one main, and 2 sides that are rarely used and the contract was on the 2) so therefore I don't want to be tied to them for the contract duration.

That is when the consultant said you don't have to worry about that you can actually "hold your accounts" and activate them when you need them again. I didn't even know there was such a thing as holding an account until that call.

Mid week I called to request to "hold" the 2 accounts but now the consultants change their tune. Now I can't hold my accounts anymore since theyre on contract and can only cancel of which there's a cancellation fee. What happened to the line you used to get me to take the account? What happened to holding the accounts at no fee? And being transferred from pillar to post from this consultant to the other with no resolution?

Fast forward I agreed to the cancellation as it seemed I had no other choice. And today on the 02 Nov they pause the 1 account I'm left with. And when I call I'm told it's owing I have to pay the remaining account plus reconnection fee. How when you're the one that debits and the debit went through yesterday? Who's fault is it that you ddnt debit enough? Why am I being inconvenienced?

At this point I need therapy from everything @dstvmultichoice put me through this week.