Horrible service

No rating at all. Every month I've to struggle to get data loaded. This month I've been trying since the 4th today is the 20th. Everytime I'm told it's escalated wait 3 to 24 hours yet still nothing. HOW horrible of a service is that!!! I bought data elsewhere as I had assignments due I'm asking to be refunded I'm told refund is impossible, okay if I want to cancel then since it's only working when they want I'm told to cancel I've to pay them R180. Can anyone help with refunding me since you plain refusing to load the data