Horrible service

2 months ago I app**** to upgrade my decoder because the current one is *******ed. I am an Mnet customer since 1988 and a DSTV premium customer since it's inception . The past 2 months, I have contacted the customer support multiple times waiting on the phone for an eternity. I have also sent multiple emails. There is absolutely no progress on my upgrade. It seems that multichoice thinks that they are the only SP's. They are treating loyal customers with utter contempt