Horrible service ever for such a big business

I would like to lay a complaint about the extremely bad service i have received from Dstv multichoice and your employees.

I have not subscribed since last month to the compact service that i usually use and prepaid dstv internet however i still have data that is available over 100G which i have been using without issues till today.

Today my internet router was not connecting the whole day then i used your whatsapp channel to ask for assistance , the first consultants name was Hlonelwa who told me i cannot use my data because i have not subscribed and needed to pay for the services ,i told her i do not want to re-subscribe i want to be able to use what is left of the data i paid for because i am no longer on a contract with dstv for internet . I am now on prepaid meaning i recharge when i want to she then went back and forth with me saying i needed to pay :

Total Amount to Pay R 1401.96 Due Date *** [09/30, 12:42] Dstv Whatspp: And you owing a balance brought down of R368.86

I asked to speak to a manager she said i will need to call , i called the callcentre and spoke to Caye and he tried helping however he also struggled but when i told him what the previous consultant said he said that is not true i am supposed to be able to use my data even if i have to subscribed which is what i know since i have done this before till my data was finished. The only reason i am mentioning him is because he said the problem might be the router because we kept of trying to restart/reboot it without success then he said i need to take it in to a dstv outlet which i then dissagreed with him because this router has been working just fine yesterday and early this morning.I asked him to disconnect the internet i will try to reconnect on the app and see what happens

Now i then went back to the whatsapp channel after trying to reconnect with no success and Spoke to Kabelo who then also tells me that i need to pay to be able to use my data that i have paid for however he then provides me with a different amount and a long statement breakdown that i dont understand so my question is how is it that the same company has 3 employees working for them for the same service i am calling for but with 3 different stories to what my problem is however none of them could help me.

First this is very upsetting as you can read from my typing with no punctuation, i am disgusted with level of service from being a dstv loyal customer for this long even when people were warning me against this internet i still went for it trusting dstv as my service provider and i honoured my contract term so now that its done , when i go on prepaid i start experiencing stupid problems like this.I feel this is ******ion of customers money ,why would you want me to pay for using data that i have already paid for so for me to use what i have paid for i must subscribe again to reconnecting my dstv services even if i dont want to.

I was told my internet will work wether i have subscibed or not but no that is not the case now i am told to pay for the dstv internet service. What nonsense is this so if i was relying on this wifi for work i would have been fired for now working the whole day today .You need to make sure my data works I AM GOING TO TAKE THIS TO HELLO PETER AND EVERY SOCIAL NETWORK THAT CAN LISTEN AND YOU NEED TO TRAIN YOUR STAFF MEMBERS BECAUSE THEY DONT KNOW WHAT THEY ARE DOING .THIS IS SO ANNOYING .