Horrible service

First you upgrade our packages for your rewards program then when you have to downgrade it ,it's a problem. Worst of it all is that you have switched off our viewing and we have to pay ridiculous amounts for your own mistakes. Tell me how that makes sense to you,now my kids can't watch their favourite shows i have been calling your useless call centre since yesterday and it's still not resolved ,so now I'm wasting my airtime on you guys for problems created by you