1 reviews | Active since Jun 2020
Horrible Service: DSTV/Multichoice
I went to the walk in centre at DSTV, N1 City with my defective Explora decoder on 15 June 2023.
They offered me a 24 month premium subscription that incudes the new Explora Ultra decoder, free delivery/installation, access and 2 point installation. All for R999.
I accepted the offer and signed up immediately.
Since then my billing has been incorrect.
I have been charged much higher monthly amounts but have had various interactions with their call centre and it has now been lowered to R1068.
The last manager Sibusiso Sukulo promised me to rectify it and keep me posted during July.
He gave me his multichoice email address and after 3 emails he still has not responded.
My billing is still incorrect and no one seems to care.
They are quick to sign you up but there is no after service or commitment to assist.
Not sure if this review would help as it seems that nothing bothers them. Not willing to help.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Our telephonic conversation today, refers.
Please find the ref no as requested - reference number is ***2.
Hope you can sort it out speedily.
Kind regards
Jose
Our telephonic conversation today, refers.
Please find the ref no as requested - reference number is ***2.
Hope you can sort it out speedily.
Kind regards
Jose