HORRIBLE SERVICE - DSTV (Multichoice Contact Center

Hello.

My experience with the DSTV (Multichoice) contact center has been appalling to say the least. No one has been able to assist me regarding my unfair disconnection from my premium package. Team Leaders, Agents do not want to take accountability.

On the 21st of June 2024 I called the contact center to enquire why my monthly payment was surprisingly low (R645.09) as opposed to the R1050.00 I pay monthly, as shown on the DSTV WhatsApp Line. The agent by the name of Sesethu Makhetha confirmed to me that this was indeed my installment, and a promotion I had received and it will be active for the next 3 months.

My excitement was short lived when my services were disconnected and since then I have been calling the contact center seeking help, and all agents I have spoken to, including team leaders have promised to escalate the matter, however nothing has been done about it. The service is horrible!!!

A team leader listened to the call I made on the 21st of June 2024, and confirmed that Sesethu Makhetha (the agent) did indeed tell me to pay the R645.09 for the next three months. This cannot be my fault that agents do not receive the adequate training needed to deal with customers!

I have to repeat my story to every agent whenever I call. What is that??

Today (11/07/2024) I spoke to a manager by the name of Kevin, who sympathized with me and promised to assist me, and had given instruction that my services be reconnected, it is 3 hours later and nothing has been done. I keep calling but I am constantly put on hold for long periods of time, and taken from pillar to post.

I have spoken to Sesethu, Asa, Nqobile, Ubehlbenkosi, Yana (Team Leader), Anathi (Team Leader), Zama, Kevin (Manager)!!!!!

As I write this review I have been put on hold for over 30 minutes by an agent named Damase!!!