Horrible service DSTV CONNECT

Good day your staff at DSTV CONNECT IS USELESS AND PATEHETIC.

SEE ATTACHED TRANSCRIPT OF THIS ARROGANT EMPLOYEE TO ME AS THE CLIENT.

General Info Chat Start Time: 06/09/2018 17:39:29 Chat End Time: 06/09/2018 18:09:25 Chat URL: Referer URL: Name: edward Email: ********** Phone: ********** 552 Initial Question: General Info Chat Start Time: 06/09/2018 17:08:17 Chat End Time: 06/09/2018 17:36:54 Chat URL: Referer URL: Name: edward Email: ********** Phone: ********** 552 Initial Question: im honestly disappointed after 6 weeks and last night i was contacted to resolve the issue and when the person could not resolve it he told me they need to look at the backend why i cannot record via the internet on the secondary decoder. im now really angry about this atvis clear nobody is taking this serios as i have complained now twice on hellopeter.com as well and i have to follow up evety time Chat Transcript [edward] im honestly disappointed after 6 weeks and last night i was contacted to resolve the issue and when the person could not resolve it he told me they need to look at the backend why i cannot record via the internet on the secondary decoder. im now really angry about this atvis clear nobody is taking this serios as i have complained now twice on hellopeter.com as well and i have to follow up evety time [Danisile] Hi, my name is Danisile. Welcome to live chat. [Danisile] Hi Edward, what error do you get when you remote record on your app? [edward] i get no error what sovever [edward] it does not allow me to record on my secondary decoder at all [Danisile] Please confirm the following so that we can assist you further; · Identity number · Initials and surname · Physical address · Cell phone number [edward] ********** 007085 EW STOLTZ 12 Robin road, sunrise on sea, East London ********** 552 [Danisile] Thanks, one moment please. [edward] Dear Edward, Thank you for taking my call. As discussed, I have escalated your account to our Connected Services department to assist you with remote recordings on your secondary Explora decoder. Feedback will be provided directly from that department. We apologise for any inconvenience caused. Kind regards Lungelo Mathela this was yesterdays response and when nobody gets it to work you all leave me in the lurge and never never never come back to me [Danisile] When you check under connectivity checker, is remote recording ticked green? [edward] yes it is [edward] pls i have been through this now a billion times [edward] with screen shots and works sent countless times to your non caring staff [Danisile] So were you not able to reply that email above? [edward] i have and not a peep or hint of anybody interested coming back to m [edward] me [edward] is there any indication why im being deceived every time and being made a fool to believe that this is being attended to as after 6 weeks this is pathetic [Danisile] Apologies again about this sir, on my end, I can only escalate this to connected services and find out what the delay is. [edward] hell how many more times im beyond escalations you guys are not serious [edward] it stays at escalations and nothing happens at all ????????? [edward] you as DSTV are treating me as a fool and village idiot [Danisile] I am sorry and I understand how you feel, can I have your ID number and contact number please? [edward] ??????? [edward] i gave it to you earlier [Danisile] Yes, apologies about that. I will send an email to Lungelo and get him to call you. [edward] i can bet you a billion dollars after this chat i will not hear a bubble squeek again [edward] grr [Danisile] I can also CC you on the email if you like. [edward] after this will not hear anything like its been for 6 weeks now [Danisile] I will ask him to call you back ASAP.

Chat Transcript [edward] General Info Chat Start Time: 06/09/2018 17:08:17 Chat End Time: 06/09/2018 17:36:54 Chat URL: Referer URL: Name: edward Email: ********** Phone: ********** 552 Initial Question: im honestly disappointed after 6 weeks and last night i was contacted to resolve the issue and when the person could not resolve it he told me they need to look at the backend why i cannot record via the internet on the secondary decoder. im now really angry about this atvis clear nobody is taking this serios as i have complained now twice on hellopeter.com as well and i have to follow up evety time

Chat Transcript [edward] im honestly disappointed after 6 weeks and last night i was contacted to resolve the issue and when the person could not resolve it he told me they need to look at the backend why i cannot record via the internet on the secondary decoder.

im now really angry about this atvis clear nobody is taking this serios as i have complained now twice on hellopeter.com as well and i have to follow up evety time [Danisile] Hi, my name is Danisile. Welcome to live chat.

[Danisile] Hi Edward, what error do you get when you remote record on your app?

[edward] i get no error what sovever [edward] it does not allow me to record on my secondary decoder at all [Danisile] Please confirm the following so that we can assist you further;

· Identity number

· Initials and surname

· Physical address

· Cell phone number

[edward] ********** 007085 EW STOLTZ 12 Robin road, sunrise on sea, East London ********** 552 [Danisile] Thanks, one moment please.

[edward] Dear Edward,

Thank you for taking my call.

As discussed, I have escalated your account to our Connected Services department to assist you with remote recordings on your secondary Explora decoder.

Feedback will be provided directly from that department.

We apologise for any inconvenience caused.

Kind regards Lungelo Mathela

this was yesterdays response and when nobody gets it to work you all leave me in the lurge and never never never come back to me [Danisile] When you check under connectivity checker, is remote recording ticked green?

[edward] yes it is [edward] pls i have been through this now a billion times [edward] with screen shots and works sent countless times to your non caring staff [Danisile] So were you not able to reply that email above?

[edward] i have and not a peep or hint of anybody interested coming back to m [edward] me [edward] is there any indication why im being deceived every time and being made a fool to believe that this is being attended to as after 6 weeks this is pathetic [Danisile] Apologies again about this sir, on my end, I can only escalate this to connected services and find out what the delay is.

[edward] hell how many more times im beyond escalations you guys are not serious [edward] it stays at escalations and nothing happens at all ????????? [edward] you as DSTV are treating me as a fool and village idiot [Danisile] I am sorry and I understand how you feel, can I have your ID number and contact number please?

[edward] ??????? [edward] i gave it to you earlier [Danisile] Yes, apologies about that. I will send an email to Lungelo and get him to call you.

[edward] i can bet you a billion dollars after this chat i will not hear a bubble squeek again [edward] grr [Danisile] I can also CC you on the email if you like.

[edward] after this will not hear anything like its been for 6 weeks now [Danisile] I will ask him to call you back ASAP.

[Smangele] Hi Edward, my name is Smangele. Welcome to live chat.

[Smangele] How can I assist?

[edward] see above as to how angry im now [Smangele] Your query was escalated.

[edward] why why why do u guys tell me every time we will escalate the issue to record via the internet on my secondary decoder and whrn you cant get it working you guys fopp me off and never ever come back to me [edward] to hell with the escalation i have been told this for 6 weeks [edward] i want it to work [Smangele] It was escalated to Lungelo who is dealing with your query.

[edward] and he is doing nothing as i have been **** to before [edward] i dont believe you guys anymore [Smangele] Danisile sent Lungelo an email about an hour ago.

[edward] dont lie i was still driving from PE an hour ago [edward] i hate it when you guys lie to me [Smangele] You came through to live chat at 7pm Danisile sent an email to Lungelo.

[edward] do make me angry im the client why is every single person lying to me and never ever come back to me and treat my like an idiot [edward] i will not hear anything again as you guys have no clue to resolve my complain since July 2018 [Smangele] That is why it was escalated to someone who will assist.

[edward] i ve been even told you cannot record on the secondary decoder to supervisors telling me we will phone you back and yes nothing [edward] dont get arrogant with me im sick and tired of this terrible word in your guys dictionary escalation as this means nothing to me anymore as you have escalated this now a billion times and nothing and i mean nothing pathetic [edward] your service is pathetic [edward] im th client and demand service service service service [edward] great now you ignore me too as this is typical [Smangele] Your issue was escalated Lungelo will give you a call back.

[edward] im nonphoning the ceo to deal with the incomptent staff in this dept [Smangele] Is there anything else that I can help you with?

[edward] i had enough now lying to me on hellopeter.com and this forum really i had enough now [edward] get the recording to work as you are cleary not interested at all as well [edward] i will tell the CEO of your arrogance to me as the client as i dont take kindly to your arrogant responses [edward] you are also pathetic [edward] good bye and have and be horrible to your other clients like you are to me as without clients you will be jobless [Smangele]

Thank you for contacting DStv Live Chat Edward . If that's all for today, have a great day further.