Horrible Service

I had a debit order as a form of payment,however my debit didnt go through whilst there was money in my account for the 1st of March,I got smss saying its been canceled I then made a manual payment,I understand that I'd been charge a fee for a failed debit order or a reconnection fee,I called in the lady who was assisting me said that dstv doesn't debit on the weekend and the 1st had fallen on the Saturday so that's why my debit didn't go through,she said it went through and was reversed again by the system i suppose as i didn't do that. I have since been waiting to be assisted as I'm not going to pay a fee for something that is their problem

I made 3 separate payments for the 1st of April,I payed 300 and then I paid R60,when I checked my app it still showed an outstanding balance so I payed the R113 that was outstanding because my internet hadnt been topped up, I believe that I payed more than I should for this month,I have made calls,sent emails and someone named Molly said she will call me on Monday,I gave her the time to call and I have not recieved a call. Horrible service