Horrible service.

On the 7th of January 2024 a payment was made to the dstv account however and incorrect reference number was used which was ***8 the dstv policy number instead of the customer number ***4. On the 08/01 we called the call center and requested them to allocate to the funds to the dstv account when we called the services were disconnected however when the payment was made the services were still active the lady that assisted us said she is going to send a request and then had the services reconnected. After 3 days the services were disconnected again and then we called again the call center which we were told that the funds were still not allocated to the account that's why we were disconnected. The lady said she is sending the request again because she can see the 140 that we paid and the proof of payments and also that she will request for the reconnection fees to be reversed because it is not the customers fault and then she requested to be reconnected and just 3 days ago services are disconnected again!!! When we called again unspoke to a gentleman Mfundo Zulu who was absolutely no help at all saying we might have paid into the wrong account which I told him that we use the bank approved beneficiaries for dstv the account is correct it was only the reference number that was incorrect. He advised that he will send a request to capitec recon dep. So right now it shows that my uncle is owing more than R300 which is absurd because he always pays R140 every month. We just need someone who knows what they're doing to help because this is really frustrating and somehow the balance keeps going up because of all these fees in charges that we are not liable for.

My uncle's details are below :

DSTV Customer number;***4 Cell phone number:*** Name: Martin Zitha Adress.: 908 Dumeri street , daveyton,1520