Horrible Service

my parents got DSTV as they are elderly that tend to record most series. Its been a few months not thar channel 117 cut the series towards the end. Even setting record season the shows don't record full. I have tried in vain to reach dstv to report this. Finally after almost 3 hours of calls I reported this 40 days ago to date the issue still the same.

No one from dstv made an effort to contact us.

Dstv please help as they sacrifice their pension monet to have this entertainment.