Horrible Service by Multichoice

Bad service by multichoice employee by the name Ziziphiwe,she couldnt assist me with my request and was very rude and told me she doesnt know what happened to the system.I opted for a 3months reconnection fee of R350 she said someone cancelled it after 1month she cant fix it or assist me .i should rather opt for a price lock.I was put on hold for 20 minutes waiting for the Manager Qamane.