Horrible service by multichoice.

I'm writing this review with so much disappointment in multichoice. I called in on December 21 and I spoke to a consultant by the name of Shezi. I was enquiring on dstv packages if I had to pay for my subscription annually, how much would that be. He then placed me on hold for the longest time and came back to me and told me it would be R2 306. I asked him if he can see what package I had, he told me his not sure. I then told him i currently have compex plus, pvr functions as well as my explorer insurance. He told me that all of that will be inclusive in that R2 306. He literally repeated that amount 3 times. I then asked him to put it in place for me. Now fast forward to 05 January. I called in spoke to a consultant by the name of naomi. I asked to speak to a manager, she explained that their systems is offline but she will put me through to a supervisor. I was transferred to a supervisor by the name of tumeleng who listened to my story and simply said sorry he cant assist because the systems are offline and I asked if I can request to speak to him when I call again at 12. He said I can speak to any manager. Which means I'm going to waste more airtime by explaining my story again. No acceptable guys.