horrible service by multi choice

Following the query below I got a call from Happiness (DSTV) who promised to give me feedback within 48 hours regarding the matter. I still haven't heard anything. This is just ridiculous !!

I opened a new premium account on 23 December 2019 and after activation I was told I should pay R1054 by 28 December 2019 for all my accounts. A few moments later the premium account was disconnected and I had to call multi choice back again to reconnect. In the subsequent call I was told I owe a different amount. When I queried that amount the agent told me he made an error. The same agent told me about the special that multi choice was running for the month of december of 50% off one of my accounts if I pay by 31 December 2019.

On 31 December when I tried to pay my account at picknpay I was told I owe R1600 and some change. I paid R1054 of this as I was previously advised and called the multi choice call center again. The lady then told me the amount I paid was enough and that I had a credit which would be subtracted from my outstanding amount on 28 Jan 2020. She also told me that the 50% discount had already been implemented on my account so all my payments were up to day following the payment of R1054.

Today I got a text from multichoice telling me my compact plus account would be disconnected because of non payment. Later on I got a call from my parents saying that the premium account had been disconnected. Again this is conflicting information from multi choice which is extremely frustrating and upsetting.

I've been receiving conflicting messages and outstanding amounts from multi choice and this is extremely frustrated. I've spent close to R300 on airtime calling multi choice to sort this out, most of this time was spent holding. As I type this message nothing has been resolved and my premium account is still disconnected!!

I want the 50% off the premium account that I was previously promised. Today I spoke to Leigh Gadwell and she promised to listen to the call on 31 december 2019 where I was told that everything was paid up for all accounts and that I would get my 50% discount. She promised to call me back before she leaves today. I am still waiting for that call.

I need a speedy definite resolution to this matter, and for my premium account to be reconnected as my parents have been left with nothing to watch