Horrible service by DSTV

Customer nr ***0 Today is the 3rd of January 2023. My dstv was disconnected on the plus minus 3rd of December. I only pay on the 13th of December. So I did not watch Dstv for plus minus 10 days. I check my balance on the 29th it was R966. Now it show I must pay 1016. So do I pay for the days I did not watch DSTV. Three consultants put the phone down in my ears while trying to explain. How can i pay the full amount and my dstv was disconnected for 10 days. I am disgusted how I was treated by the consultants