Horrible service

I requested a reconnection on access without recordings pvr access.. and later decided to downgrade to easy view. I then made a payment of R72 on 9th of March and went on my dstv to upgrade to my surprise they were activated and I did not request any activation on pvr access. I asked disconnection as this was not my fault and as always agents are *********** and refuse to assist me. One can never catch a break with the horrible service they receive monthly.. Please disconnect those pvr services I did not ask activation I have proof. ***