Horrible service and lack of accountability

I'm extremely dissatisfied with the service received from DStV. Despite paying my monthly subscription 4 months in advance, I was automatically upgraded to premium without consent. When I reported the issue, customer service acknowledged the error but failed to resolve it properly. My services were repeatedly disconnected due to alleged payment issues, despite having paid in advance. As a customer who paid in advance to avoid issues, I expect better service and communication and I also demand for my services to be reconnected as I have already made payment.