PN
Precious N
1 reviews | Active since Aug 2013
31 Dec 2020, 07:33
Horrible service and *********** agents
I'm subscribed on the price lock plan which I get debited every month on the 15th but to my surprise on Monday 28 December my services were suspended when I called in I was told about a reversal which I did not know about so I sent in my bank statement as my proof of payment in the form of a bank statement then I was told the reversal was done in November I then sent my November bank statement to show that there weren't any reversals. Even after all my efforts of sending these bank statements my services are still suspended and I still have not been helpes
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
31 Dec 2020, 07:46Hi Precious,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply31 Dec 2020, 07:46
Official
Hi Precious,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
PN
Precious N's updateReviewer Update
31 Dec 2020, 07:50How soon is that because I have been struggling with your call center agents since Monday sending the same email/complaint over and over again and instead of getting help I keep getting sent from pillar to post
PN
Precious N's update31 Dec 2020, 07:50
Reviewer Update
How soon is that because I have been struggling with your call center agents since Monday sending the same email/complaint over and over again and instead of getting help I keep getting sent from pillar to post
PN
Precious N's updateReviewer Update
11 Jan 2021, 09:32I'm still not happy with the service because now I have to call in every week to activate my services even though on the 31st of December I spoke to a Lesego Kwapeng who reassured that I wouldn't be experiencing any problems with my connection because I've sent all that was asked of me and she would help me resolve the problem. Even this morning I just got off the phone with multichoice still fighting over the same problem
If I wouldn't be in breech of contract I was definitely going to cancel my 24month contract with Multichoice because this is absolute bull****
If I wouldn't be in breech of contract I was definitely going to cancel my 24month contract with Multichoice because this is absolute bull****
PN
Precious N's update11 Jan 2021, 09:32
Reviewer Update
I'm still not happy with the service because now I have to call in every week to activate my services even though on the 31st of December I spoke to a Lesego Kwapeng who reassured that I wouldn't be experiencing any problems with my connection because I've sent all that was asked of me and she would help me resolve the problem. Even this morning I just got off the phone with multichoice still fighting over the same problem
If I wouldn't be in breech of contract I was definitely going to cancel my 24month contract with Multichoice because this is absolute bull****
If I wouldn't be in breech of contract I was definitely going to cancel my 24month contract with Multichoice because this is absolute bull****