Horrible service and false account number

My experience with multichoice has been terrible, I really wish there alternative service provider so I disconnect myself from them. One of their consultants gave me a wrong account number to pay into and fortunately I could back to the call record to listen to her repeat it twice. Furthermore, I had to call in 3 times with each call spanning around 12mins plus their false 3 minutes waiting period ***). The Consultant I spoke to was very rude "Felicia her name is" all she could my issue is escalated to the finance department who will call. I asked for a direct number, she couldn't help. She could not even give me the turn around time for this financial department to call me back. Their service is horrible.