Horrible service and customer support

Been trying to explain the issues I'm facing with my decoder using the DSTV Online live chat only to be cut off by a certain "AZ Rorisang M". DSTV doesn't replace faulty hard drives, no, that would be to easy and simple. Lets rather sell an elderly man who is a DSTV Premium subscriber for over 20 years a new decoder, although that isn't necessary. Since Multichoice is bleeding Premium subscribers by the month and this is unacceptable service in how they treat elderly people or any people for that matter especially if they are Premium subscribers. Well the solution is simple and cheaper, cancel DSTV immediately, bleed more Premium subscribers and get a streaming service.