Horrible service after cancellation!

I cancelled my Dstv Subscription almost 12 months ago to date but still having issues and fighting to get money back as I got overcharged.

First I called the call centre (which I thought was always brilliant getting sales and supporting existing customers) - but their service was poor! I was informed that my service will be cancelled two months after the phone call. I accepted this with the trust that it will get cancelled on the promised date... NOTHING and the worst is without me knowing.

In the meantime, I tried to apply for a home loan - noticed during this period there is something on my credit score thats outstanding. Did research with Experian and got informed that I owe DStv money.

Went through the entire process again of call centre who informed me that the service is cancelled but they overcharged me and owe me something around R800. They took my details again and said I will get an email.

Got the email saying I need to send proof of payments etc.. so confusing... I responded to email but no feedback since....

This morning I receive an email from Showmax saying thanks for subscribing! I contact showmax and the call centre says the dstv account is still active...

I don't know where to start this time... I will for sure never ever recommend anyone to this service or come back.

Denzil Muller